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Merrybet Privacy Policy

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This Privacy Policy explains how Merrybet (“the Company”, “we”, “our”, “us”) collects, uses, stores, and protects personal data of users (“you”, “your”) who access the Merrybet platform, including the website, mobile site, and the Merrybet App. By creating an account, using our services, or interacting with any Merrybet product, you acknowledge that you have read and understood this Privacy Policy.

Merrybet operates in accordance with applicable Nigerian data protection regulations and follows industry standards for responsible handling of personal information.

1. Data We Collect

1.1 Personal Identification Information

We collect user information necessary for account creation and verification, including:

  • Full name
  • Date of birth
  • Mobile number
  • Email address
  • Residential address
  • Identification documents (where required)

1.2 Account and Transaction Information

To operate the platform securely, we process:

  • Login history
  • Device identifiers
  • Deposit and withdrawal records
  • Betting history and gameplay interactions
  • Communication with customer support

1.3 Technical and Usage Data

Merrybet collects system-level data to maintain platform performance:

  • IP address
  • Browser type
  • Operating system
  • Cookies and tracking identifiers
  • Session activity within the Merrybet website or app

2. How We Use Your Data

2.1 Account Management and Verification

Personal data is used to:

  • Create and maintain user accounts
  • Verify user identity
  • Ensure compliance with age and regulatory requirements
  • Prevent unauthorized access

2.2 Service Delivery

Information is processed to:

  • Provide access to sportsbook and casino services
  • Display personalized content
  • Facilitate deposits, withdrawals, and bonus eligibility
  • Monitor transactional accuracy

2.3 Security, Integrity, and Fraud Prevention

Merrybet uses automated and manual systems to:

  • Detect and prevent fraudulent activity
  • Monitor suspicious accounts and abnormal behavior
  • Maintain platform security
  • Enforce responsible gaming policies

2.4 Legal and Regulatory Compliance

We process necessary data to:

  • Meet licensing obligations
  • Support audits and compliance checks
  • Respond to lawful requests from regulatory authorities

3. Data Sharing and Disclosure

Merrybet may share data only under controlled circumstances and never for commercial resale.

3.1 Service Providers

We may share information with trusted partners who support:

  • Payment processing
  • Identity verification
  • Technical infrastructure
  • Customer support systems

All third-party providers operate under confidentiality agreements and may process only the data required to perform their services.

3.2 Regulatory Authorities / 3.3 Protection of Rights

Merrybet may disclose user data when required by law or to protect the platform and its users (court orders, law enforcement, AML obligations, fraud prevention, etc.).

4. Data Storage and Retention

Merrybet stores user data on secure servers using encryption, access control, and industry-standard protection protocols. We retain information only for as long as required to operate the account, meet legal obligations, and maintain records. Once the retention period expires, data is permanently deleted or anonymized.

5. Cookies and Tracking Technologies

Merrybet uses cookies to enable core functionality, maintain sessions, improve experience, and analyze performance. Users may adjust cookie settings in their browser, but disabling essential cookies may limit platform functionality.

6. Your Rights as a User

Depending on applicable laws, you may have the right to access, correct, delete, restrict processing, or withdraw consent for your data. All requests can be submitted through official support channels.

7. Data Security Measures

Merrybet employs encryption, multi-layer authentication, fraud-detection algorithms, continuous monitoring, and restricted access protocols. We regularly update our security framework.

8. Policy Updates

This Privacy Policy may be updated. Changes take effect immediately upon publication on the website or in the Merrybet App.

9. Contact Information

For any questions or data-related requests, please contact us via official support email, customer service channels, or on-platform forms.